YagnoTech · supportgrid

An AI support agent that only answers from your docs.

Ingest your knowledge base, drop one script tag on your site, and every answer is grounded with citations — with human escalation built in. 14-day free trial, no card required.

Open dashboard → API reference

Why supportgrid

• Grounded answers only — the agent cites your articles or says "I don't know". No hallucinated policies.
• Embeddable chat widget: one script tag, publishable keys safe for the browser.
• Human escalation: trigger keywords or repeated misses fire your webhook automatically.
• Full conversation history API for QA and analytics.
• Simple metered pricing on messages. Keys, quotas, and usage built in.

Quickstart

=> 1. Sign up (14-day trial)
curl -X POST https://yagno-supportgrid.fly.dev/api/auth/signup \
  -H "content-type: application/json" \
  -d '{"email":"you@company.com","password":"s3cure-pass","companyName":"Acme"}'

=> 2. Create an API key (use the JWT from step 1)
curl -X POST https://yagno-supportgrid.fly.dev/api/keys \
  -H "authorization: Bearer $JWT" -H "content-type: application/json" \
  -d '{"name":"server key"}'

=> 3. Add an article, then chat
curl -X POST https://yagno-supportgrid.fly.dev/v1/articles \
  -H "authorization: Bearer sk_sg_..." -H "content-type: application/json" \
  -d '{"title":"Refund policy","body":"We refund any order within 30 days. Contact support with your order number.","tags":["billing"]}'

curl -X POST https://yagno-supportgrid.fly.dev/v1/chat \
  -H "authorization: Bearer sk_sg_..." -H "content-type: application/json" \
  -d '{"message":"How do refunds work?"}'

Widget

Create a publishable key (pk_sg_...) and embed:

<script src="https://yagno-supportgrid.fly.dev/widget.js" data-key="pk_sg_..." async></script>

Publishable keys can only call POST /v1/chat — safe to ship in public HTML. Try it live at /demo?key=pk_sg_....

API reference

Endpoint	Auth	Description
POST/api/auth/signup · /login	—	Create account / sign in → JWT
GET/api/auth/me	JWT	Current account
POSTGETDEL/api/keys	JWT	Manage secret (sk_sg_) and publishable (pk_sg_) keys
GET/api/usage	JWT	Current-period usage vs plan limits
POST/api/billing/checkout · /portal	JWT	Subscribe / manage billing
POSTGETPUTDEL/v1/articles + /v1/articles/import	API key	Knowledge-base CRUD + bulk import
POST/v1/chat	API key or widget key	Grounded answer with citations + escalation flag
GET/v1/conversations · /:sessionId	API key	Conversation history
GETPUT/v1/escalation-config	API key	Webhook, email, trigger keywords
GET/widget.js · /demo	—	Embeddable widget + live demo page

Pricing (CAD/month)

Every account starts with a 14-day free trial (Starter limits). No card required.